Context: In various internal and external interactions, the organizations need to understand customer, user, partner sentiments to prioritize focus (and that too in the nick of time). Not understanding sentiments in time has been one of the measure causes of business debacles over years.

Solution:  Sentiment Analysis AI Model in Power Platform can identify whether the sentiment is good, bad or ugly along with confidence score, that too across many languages such as English, French, Italian, German, Spanish etc.

Impact: Such AI Models can be put in a flow to continuously monitor various channels, such as customer support chats, emails and other social media - and help alert in case the sentiments are going to extremes

Industries: Financial Services, Healthcare, Manufacturing, Retail, Media & Communications, Education, Others

Functions: Marketing, Customer Service

Offerings: AI Builder & Automations

Demo Link: https://youtu.be/09Qx-klGIRE