Context:

For any company or organization, it is necessary to have a customer support model or system to analyze and review customer feedback for better enhancements in the products they deliver and manage. This process enables continuous improvement of products and services, fostering customer satisfaction and loyalty.

Solution:

Using Microsoft Power Platform's AI Builder and AI Hub, an AI-powered customer support model app was developed on Power Apps. This solution leverages advanced AI capabilities to analyze user and customer feedback for better understanding and decision-making. The app helps organizations identify significant feedback and route it to the appropriate departments for action.

Features:

• AI-driven feedback analysis and categorization

• Automatic routing of feedback to relevant departments

• Integration with existing workflows and systems

• Customizable web and mobile applications

Impact:

This AI customer support model has significantly improved how organizations handle customer feedback. By addressing key pain points and understanding customer needs, it has led to enhanced customer satisfaction and engagement. Organizations can now resolve issues promptly and make informed decisions for continuous improvement.